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1st November, 2014 A rant about Virgin Media

This isn't the sort of thing I would normally post on my site, but I'm so frustrated by the awful service I've received from my ISP, Virgin Media, over the last week that I felt the need to vent and let off steam.

On Monday, six days ago, my cable broadband service went offline. This isn't entirely unheard of, but normally rebooting my modem resolves it. If not, it usually comes back on its own afer a couple of hours. I was a bit fed up when I couldn't get it back online, but assumed it would be back to normal the next day.

It wasn't, the service was still down and I was unable to work on Tuesday. Virgin Media's 'service status' page showed no problems, so I guessed it must be a problem with my modem. I called Virgin Media and they arranged an engineer visit for Wednesday. Later, on Tuesday afternoon, I received an email telling me that they had identified an area fault and so the engineer visit was cancelled. Their service status page updated to show the fault, with an estimated fix time of 16:00 on Wednesday.

Wednesday afternoon rolled past and the fix time was pushed back to 20:00. Later that evening it was pushed to 20:00 on Thursday. At this stage with a 48-hour outage and no end in sight, I was getting pretty fed up.

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